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AFTER-SALES SERVICE
Thanks to our know-how and years of experience, we provide customers with qualified after-sales support.
Continuous Support · Interplast
With you even
after the sale.
At Interplast, our relationship with customers does not end with the sale or delivery. Our after-sales service is designed to ensure the long-term production continuity of your plants, with qualified technical support always available.
From plant start-up to staff training, from urgent troubleshooting to fast spare parts supply, the Interplast team is the reliable partner you can count on throughout the entire operating life of your machine.
How We Work
OUR AFTER-SALES Service
Start-Up and Testing
Our technicians support plant installation and start-up at the customer’s site, ensuring that all parameters are correct and production starts smoothly.
Staff Training
We train operating and technical staff on the correct use of the plant, routine maintenance, and the management of the most common issues.
Remote Assistance
We provide remote technical support by phone, email, or video call for fast diagnosis and resolution of operational issues, without waiting times or travel costs.
On-Site Service
When necessary, we send our technicians directly to the customer’s site for repairs, extraordinary maintenance, or plant upgrades.
What We Offer
360 Support
After-Sales Warranty
Every plant sold by Interplast is covered by warranty. In the event of issues in the months following delivery, we intervene promptly at no additional cost.
Fast Response
Machine downtime is costly. That is why we guarantee a response within 24 hours for any assistance request, with priority given to production emergencies.
International Coverage
We serve customers all over the world. After-sales service is available throughout Europe and, upon request, also in non-European markets through scheduled service visits.
Dedicated Spare Parts Supply
For after-sales service customers, we guarantee priority spare parts procurement and preferential conditions across our entire range of components.
DO YOU NEED ASSISTANCE?
Our team is ready to help. Contact us for any after-sales requirement — we respond within 24 hours.